Our Company’s Amazing Journey Story
At Support Squad, we are solving one of the biggest challenges in customer service: delivering consistent, high-quality support at scale. We combine AI-powered automation with expert human interactions to ensure that your customers always receive fast, accurate, and personalized responses—without overwhelming your team. Our platform is built by CX experts with over 15 years of experience in the field. With backgrounds in process optimization and outsourcing for major corporate brands, our founders know firsthand the challenges businesses face in managing customer interactions. This deep expertise has shaped Support Squad into a solution that allows webshops to streamline operations, reduce workloads, and deliver first-time fixes that keep customers coming back. We’re proud that our clients consistently rate us 4+ stars on Trustpilot, a testament to the impact our platform has on improving customer satisfaction and efficiency.
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Exceptional Customer Support for Webshops
At Support Squad, we are committed to transforming how webshops manage customer service. Our platform combines the best of AI automation and human expertise to create seamless, scalable support experiences. Learn more about our mission, vision, and goals below.
Empowering Web shops with Seamless Customer Service
Empowering Webshops with Seamless Customer Service
Our mission is to empower webshops to provide fast, accurate, and personalized customer service across all channels. By blending AI and human expertise, we simplify support processes, enabling businesses to deliver top-tier service while focusing on what they do best—selling great products and delighting customers.
Shaping the Future of eCommerce Customer Support
Shaping the Future of eCommerce Customer Support
Our vision is a future where webshops can effortlessly manage all customer interactions from one platform. We aim to lead the way in creating a customer service solution that combines automation and human interaction, enabling eCommerce brands to grow through exceptional, scalable customer support.
Innovating for Consistent, Scalable Success
Innovating for Consistent, Scalable Success
Our goal is to continuously innovate and refine our platform to ensure that webshops of all sizes can deliver world-class support. We aim to help our clients resolve issues on the first interaction, reduce operational strain, and achieve 4+ star customer satisfaction ratings consistently.
Frequently Asked Questions
Have questions about Support Squad? We’ve got answers. Whether you’re curious about how our platform works, the onboarding process, or our AI and human support integration, our FAQ section covers everything you need to know to get started and make the most of our platform.
What is Support Squad, and how does it help my webshop?
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Do You Offer A Free Trial?
Can I use Support Squad’s team to handle customer service for my webshop?
What channels does Support Squad support?
How does the AI in Support Squad work?
Can Support Squad integrate with the tools and channels I already use?
Is my data secure with Support Squad?
How does the onboarding process work?
Klaar om jouw klantenservice naar het hoogste niveau te tillen?
Ontdek hoe wij jouw webshop volledig kunnen ontzorgen met klantenservice die jouw klanten én jouw merk blij maakt. Plan vandaag nog een gratis consult.
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Vragen? Wordt direct gebeld!
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